Refund Policy
Cancellation Policy – Guest FAQ
What do I need to pay when I book?
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To secure your reservation, we require a 50% deposit at the time of booking. This holds your dates and allows us to prepare for your stay.
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Can I get a refund if my plans change?
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Absolutely — we understand that life happens.
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If you cancel at least 30 days before your arrival, you’ll receive a full refund.
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If you cancel between 29 to 8 days of arrival, you’ll receive a 50% refund.
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If you cancel within 7 days of arrival, no refund is offered.
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When is the full payment due?
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The remaining balance is due 8 days before check‑in. At that point, your reservation is fully confirmed.
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What if I need to cancel at the last minute?
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Cancellations made within 7 days of check‑in are non‑refundable, as it’s very difficult for us to rebook the home on such short notice.
If something unexpected comes up, please reach out — we’re always happy to talk through options.
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What if I need to change my dates instead of canceling?
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We’re happy to help with date changes whenever possible.
Just contact us and we’ll do our best to accommodate your new plans based on availability.
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Who can I contact if I have questions?
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You can reach out anytime through our contact form or by email.